Frequently Asked Questions
Everything you need to know about shopping with Sawenchi
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 5-7 business days depending on your location within the country.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original packaging, unused, and with all tags attached to be eligible for a full refund.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
Sawenchi accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
Do you offer international shipping?
Currently, we only ship to domestic addresses. We are working on expanding our logistics to offer international shipping in the near future.
How do I contact customer support?
You can reach our dedicated support team via the 'Contact Us' page on our website or by emailing support@sawenchi.com. We aim to respond to all inquiries within 24 hours.